Subject to stock availability. We strive to maintain accurate stock counts on our website but occasionally, there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. In such cases, we will supply the available products and contact you regarding your preference to await restocking of the backordered item or a refund.

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected at the time of purchase.

This price will be the final shipping cost to the customer.

3.1 Return Due To Change Of Mind

ORCHI accepts returns due to change of mind if a return request is registered within 30 days of receiving the item.

Items must be returned:

- Unused
- Unopened
- In original packaging
- In resalable condition

Return shipping costs may apply and may be deducted from the refund amount or invoiced separately.

Refunds will be processed to the original payment method used at checkout.

Shipping costs paid at the time of purchase are non-refundable unless the return is due to a fault or incorrect item.

To initiate a return, please log into your customer account on our Website and register your return request. Our team will review and approve the return and provide further instructions.

3.2 Warranty Returns

ORCHI will honour valid warranty claims in accordance with applicable consumer protection laws.

If you believe your item is faulty, please contact us as soon as possible via our Contact Page and provide:

- Your order number
- A detailed description of the issue
- Clear photographs of the product

If the warranty claim is confirmed, we will offer one of the following:

(a) Refund to the original payment method
(b) Replacement item (subject to stock availability)

Return shipping costs for confirmed faulty items will be reimbursed.

To be Determined ...

Upon dispatch, customers will receive a tracking link to follow the progress of their shipment based on updates provided by the shipping carrier.

If you receive a parcel that appears damaged in transit, please contact us within 48 hours of delivery and provide:

- Your order number
- Photographs of the damaged parcel and product

We will review the matter and arrange a replacement or refund where appropriate.

7.1 Sales Tax

All prices displayed on the Website include VAT where applicable within the European Union.

7.2 Import Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, and local government charges.

These additional charges are the responsibility of the customer and are not included in the product price or shipping fee.

Orders may be cancelled at any time before dispatch.

If the order has already been dispatched, please refer to our Return & Refund Policy.

Parcels are insured for loss and damage up to the value declared to the courier.

9.1 Process for Parcel Damaged In-Transit

We will process a replacement or refund once the courier investigation has been completed and the claim validated.

9.2 Process for Parcel Lost In-Transit

If a parcel is confirmed lost following investigation by the courier, we will offer either:

- A replacement (subject to stock availability), or
- A full refund to the original payment method.

For all customer service inquiries, please contact us via our Contact Page.