To initiate a return, please follow the steps below:

1. Log in to your customer account on orchiworld.com.
   
2. Navigate to your order history and select the item you wish to return.
   
3. Register your return request and provide a detailed reason for the return.
   
4. Submit the request for review.

Once submitted, our team will review your request. If approved, you will receive a return confirmation email including return instructions and, where applicable, a return shipping label.

Please ensure that the item is securely packaged to prevent damage during transit.

After we receive your returned item, we will process your return within 48 hours. During peak periods, processing times may be slightly longer.

If you are not fully satisfied with your purchase, you may return your item within 30 days of delivery.

Items must be:

- Unused
- Unopened
- In their original packaging
-In a resalable condition

Please note:
Return shipping costs may apply. Any applicable return shipping fees will either be invoiced separately or deducted from the refund amount.

This does not affect your statutory right of withdrawal under EU consumer law (see Section 6 below).

Once your return has been received and inspected, your refund will be processed within 14 working days.

Refunds will be issued to the original payment method used at checkout.

We reserve the right to reduce the refund amount if the returned goods show signs of use beyond what is necessary to inspect the nature, characteristics, and functioning of the product.

If a reduced refund applies, you will be notified accordingly.

Shipping costs paid at checkout are non-refundable unless the return is due to a fault or incorrect item.

We currently do not offer direct exchanges.

If you would like a different item, please return your original purchase in accordance with this policy and place a new order.

Returned products must be unused and in their original condition to qualify for a refund.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible via our Contact Page.

When submitting your request, please:

- Include your order number
- Provide a detailed description of the issue
- Attach clear photographs of the item and packaging

Please retain the product, original box, and all packaging materials until the issue has been resolved.

If the fault is confirmed, we will arrange an appropriate resolution, which may include replacement, repair, or refund in accordance with applicable consumer protection laws.

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

To exercise this right:

- You must notify us within 14 days of delivery.
- You must return the goods within 14 days of notifying us.
- Returned items must be unused and in their original packaging.
- Refunds will be issued within 14 days of receiving the returned goods or proof of return.

This right is granted in accordance with EU Directive 2013/83/EU on Consumer Rights, as implemented in Dutch law.

Please note that, for hygiene and safety reasons, opened fragrance products may not be eligible for return unless faulty.

If you cannot find the information you are looking for, please contact us via our Contact Page.

Our Client Services team will respond within one business day.